Fly Wing Technologies Pte. Ltd. ("the Company") is committed to addressing all client complaints in a prompt, fair, and impartial manner, in accordance with our internal policies and applicable regulatory standards.
If you have a complaint related to our over-the-counter digital payment token services, please email us at: support@matrixport.com
To help us resolve your issue efficiently, please include the following:
● A clear description of the issue;
● Any relevant supporting documents or evidence.
We will acknowledge your complaint within two (2) business days.
The Company will conduct a thorough and impartial investigation of your complaint. We aim to provide a written response within fifteen (15) business days of receipt. If additional time is required, we will inform you of the reason for the delay and provide an estimated timeframe for resolution.
